FREQUENTLY ASKED QUESTIONS

Q1. What are my payment options, and is Cash on Delivery (COD) available?

Yes! We offer multiple ways to pay. You can complete your purchase using Debit Cards, Credit Cards, UPI, and all major Net Banking options through our secure PhonePe gateway.

We also offer a Cash on Delivery (COD) option. For COD orders, you are required to pay 10% of the order value online as a confirmation, and the remaining 90% is paid in cash upon delivery. Please see our Shipping Policy for full details.

Q2. I need to buy in bulk for a party/event/corporate gift. Do you offer wholesale or bulk pricing?

Absolutely! We love being a part of your special events. For bulk orders or wholesale inquiries, please email us directly at [email protected] with the subject line "Wholesale Inquiry". Include the products you're interested in and the required quantities, and our team will get back to you with a personalized quote and details.

Q3. How can I track my order?

It's easy! Once your order is dispatched from our warehouse (within 48 business hours), we will send you an automated email containing your tracking number and a link to the courier's website (like BlueDart). You can use this link to see the live status of your delivery. If you don't see the email, please check your spam or promotions folder.

Q4. What is your return policy if I change my mind or order the wrong product?

To maintain our affordable prices, all sales are considered final. We do not offer returns or exchanges for change of mind or incorrectly ordered items. We only accept returns in the rare case of a manufacturing defect, which must be reported with photo/video proof within 24 hours of delivery. We highly recommend reviewing your cart carefully before completing your purchase. For complete details, please read our Refund and Return Policy.

Q5. I live in a small town. Do you deliver all over India?

Yes, we do! Our goal is to spread fun all across the country. We deliver to over 15,000 pin codes across India. We use BlueDart for most express deliveries, and for areas they don't serve, we use other reliable partners like Delhivery or India Post to ensure your package reaches you safely.

GET IN TOUCH

We love hearing from our flock! Whether you have a question about a product, need help with your order, or just want to share some feedback, we're here to help.

 

CONTACT US

Free standard shipping
on all orders.

Moody Ducks
Shop No 4, Raaj Market,
Nai Sarak, Opp. Raymond Showroom,
Jodhpur, Rajasthan, 342001

Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.