Privacy Policy - Moody Ducks

Last Updated: 21 June 2025

Moody Ducks (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.moodyducks.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

When you interact with our Site, we collect certain information to provide and improve our service to you.

A. Information You Provide to Us:

Account & Order Information: When you create an account, place an order, or contact us, we collect personal information such as your name, billing address, shipping address, email address, and phone number.
Payment Information: We do not store your credit card, debit card, or net banking details. All payments are processed securely through our third-party payment gateway, PhonePe, which uses industry-standard encryption. For Cash on Delivery (COD) orders, we collect the necessary information to process the 10% advance payment.

B. Information We Collect Automatically:

Device Information: When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Usage Information: As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. How We Use Your Personal Information

We use the information we collect for various purposes:

To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Communicate with You: To respond to your inquiries, provide customer support, and send you important updates about your order (like tracking information).
To Improve Our Site: To analyze how our customers browse and interact with the Site, and to assess the success of our marketing campaigns.
For Marketing Purposes: With your consent, we may send you emails about our store, new products, and other promotional updates. You can unsubscribe from these communications at any time by clicking the “Unsubscribe” link in the email.

3. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to others. We share your personal information with trusted third parties only to help us use your information as described above.

WooCommerce: Our store is powered by WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Payment Gateway: We share information with PhonePe to process your payments.
Shipping Partners: We provide your name, shipping address, and phone number to our courier partners like BlueDart and others to facilitate the delivery of your order.
Legal Compliance: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information and ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Cookies

Our Site uses cookies to maintain your session and to enhance your browsing experience. Cookies are small files that a site transfers to your computer’s hard drive through your Web browser (if you allow). You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our Site.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.